At Stone House Naggar, we understand that travel plans can change. To ensure a smooth booking experience for all

guests, please read our cancellation and refund policy carefully before confirming your reservation.

1. Booking Confirmation 
Your reservation is confirmed only after the required advance payment has been received and a booking confirmation has been issued by Stone House Naggar. The balance amount must be paid at the time of check-in unless otherwise agreed.

2. Cancellation Policy
30 days or more before the check-in date: 100% of the advance amount will be refunded (excluding payment gateway, bank transaction, or processing charges, if any).15 to 29 days before the check-in date: 50% of the advance amount will be refunded. Less than 14 days before the check-in date: No refund will be applicable.

3. No-Show 
Guests who fail to arrive on the scheduled check-in date without prior intimation will be considered a No-Show. In such cases, the entire booking amount or advance paid will be forfeited, and the reservation will be cancelled.

4. Early Check-Out 
If a guest chooses to shorten their stay after check-in, no refund will be provided for the unused nights.

5. Modification of Booking 
Requests to change the check-in date, check-out date, room category, or duration of stay are subject to availability and prevailing tariffs. Stone House Naggar reserves the right to accept or decline modification requests.

6. Refund Process 
Eligible refunds will be processed within 7 to 10 business days from the date of cancellation approval. Refunds will be credited to the original mode of payment. The actual credit timeline may vary depending on the guest's bank or payment provider.

7. Third-Party Bookings 
Reservations made through Online Travel Agencies (OTAs) or other third-party booking platforms are governed by the cancellation and refund policies of the respective platform. Guests are requested to contact the booking platform directly for any cancellation or refund requests.

8. Force Majeure 
Stone House Naggar shall not be held responsible for cancellations, delays, or interruptions arising from circumstances beyond its reasonable control, including but not limited to natural disasters, landslides, road closures, severe weather conditions, government regulations, pandemics, strikes, power failures, or any other unforeseen events. Any refund, credit, or booking modification in such cases shall be at the sole discretion of the management.

9. Management RightsStone House Naggar reserves the right to refuse accommodation or cancel a reservation in exceptional circumstances, including but not limited to safety concerns, violation of property policies, incorrect booking information, or events beyond the property's control. In such cases, any applicable refund shall be determined by the management.

10. Contact Us
For any booking, cancellation, or refund-related assistance, please contact us using the details provided on our website. We recommend that all cancellation requests be submitted in writing via email or WhatsApp for faster processing and proper documentation.